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Policy Statement

At Itaagi Logistics Limited, quality is not an aspiration—it is our baseline standard. We are committed to delivering exceptional quality across all products, services, and client interactions.

Our quality commitment extends from vendor selection and product sourcing through delivery, after-service support, and continuous improvement. This Quality Policy establishes our commitment to maintaining the highest standards of quality in everything we do, ensuring that clients receive consistent excellence, reliable performance, and exceptional value in every engagement.

Guiding Quality Principles

Client Focus

All quality efforts center on meeting and exceeding client requirements and expectations. We define quality by client satisfaction and continuously seek to understand and fulfill client needs.

Quality Without Compromise

Quality is never sacrificed for cost savings, speed, or convenience. We maintain rigorous standards regardless of pressures to compromise.

Prevention Over Correction

We emphasize preventing quality issues rather than correcting them after occurrence. Proactive quality management reduces defects, failures, and client dissatisfaction.

Continuous Improvement

Quality requirements evolve, and so must our practices. We commit to continuous improvement in quality performance, processes, and capabilities.

Our Quality Assurance Processes

Vendor Qualification and Management

Initial Vendor Qualification:

  • Comprehensive vendor assessment before engagement
  • Verification of capabilities, certifications, and track record
  • Sample evaluation and quality testing
  • Reference checking and reputation verification

Ongoing Vendor Management:

  • Regular vendor performance monitoring and evaluation
  • Quality metrics tracking for all suppliers
  • Periodic re-qualification of critical vendors
  • Prompt addressing of quality concerns
Product Quality Assurance
  • Clear, detailed product specifications
  • Technical requirement verification
  • Standards and certification confirmation
  • Inspection at critical supply chain points
  • Verification against specifications
  • Testing where appropriate and feasible
  • Rejection of non-conforming products
Service Quality Assurance
  • Clear service level definitions and standards
  • Performance metrics and targets
  • Response time commitments
  • Professional conduct in all interactions
  • Proactive communication and updates
  • Regular service performance tracking
  • Client feedback collection and analysis

Quality Objectives

Product Quality
  • 100% compliance with specifications and standards
  • Zero acceptance of knowingly substandard products
  • Continuous reduction in quality issues and defects
Service Quality
  • 95%+ on-time delivery rate
  • 90%+ client satisfaction score
  • 24-48 hour response time on inquiries
  • 90%+ first-contact resolution rate
Vendor Quality
  • 100% vendor qualification before engagement
  • Regular vendor quality performance monitoring
  • 95%+ vendor quality conformance rate
Continuous Improvement
  • Annual quality performance improvement
  • Regular quality training for all team members
  • Implementation of client feedback

Quality Responsibilities

Management
  • Establishing quality policy and objectives
  • Providing resources for quality initiatives
  • Leadership in quality commitment
  • Review of quality performance
All Employees
  • Understanding quality standards
  • Adherence to quality procedures
  • Reporting quality issues
  • Participation in improvement initiatives
External Partners
  • Compliance with quality requirements
  • Adherence to specifications
  • Quality documentation and reporting
  • Prompt addressing of concerns

Quality Policy Inquiries

For questions, concerns, or feedback regarding our quality policy and practices, please contact:

Itaagi Logistics Limited

Plot 86, Lithuli Avenue, Bugolobi
Kampala - Uganda

P.O. Box 197060, Kampala - Uganda

Email: [email protected]

We welcome feedback that helps us improve our quality performance and better serve client needs.

Last Updated: November 2025